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Delivery

Delivery Policy

At Thahab, we strive to deliver your purchases in excellent condition as seamlessly and quickly as possible. Same day delivery is available for some products for Kuwait residents provided that the orders are placed before 4pm on a business day. Orders will be processed the next business day if placed after 4pm. We deliver to GCC countries within 2-4 days of order confirmation and to the rest of the world within 5-7 days. DHL is our shipping partner for international destinations.

Delivery Information

We request that you provide accurate addresses and appropriate landmarks for successful delivery to your location. You’re also requested to collect your order and sign for it (or have someone do it for you) after its reception on the designated delivery day.

Deliveries in Kuwait

Some brands and products are available for same-day delivery in Kuwait for orders placed before 4pm (except Fridays and Saturdays). Orders placed after 4pm on business days will be processed the next day. Orders placed on Fridays and Saturdays will be processed the next business day. Shipping is free for orders above 200 KD, and a small shipping fee of 5 KD is applicable for orders that don’t meet the specified order value.

For a hassle-free delivery, please be present to collect your order on the designated day of delivery. If you fail to receive your order after two delivery attempts, we will cancel the order, deduct appropriate shipping charges and refund the rest to the original source of payment.

International Deliveries

We deliver worldwide in partnership with DHL. We cannot ship to P.O. boxes. Shipping charges will be added to your bag during checkout. We don’t charge any taxes or duties but you might have to pay them during delivery to the DHL person, if customs have been charged in your country.

Please coordinate with DHL for successful delivery; if you fail to collect your order during delivery, we shall cancel the order and refund the order value after deducting appropriate shipping and duties charges (where applicable).

Order Tracking

For international orders, you can track your shipment online using your order tracking number (which can be provided by request to [email protected] using the email registered in the order) on www.dhl.com. You can also track its progress under ‘My Orders’ in your Thahab account.

Are the items available on the site genuine?

Our products are carefully hand-picked from the best luxury retailers across the globe and our partners guarantee the authenticity of all products. For additional assurance, in some instances, you may receive authenticity certificates from brands along with your purchases.

Cancellations & Modifications

In case you choose to cancel your order before dispatch, we will refund the entire amount to the original source of payment. You can cancel a part of your order (amount will be refunded) or modify your order for size or shipping details before it is dispatched. Post-dispatch, you will not be able to cancel or modify your order. However, if you wish to return an order after receiving it, you can place a return request. Please note that returns are refunded excluding shipping and duties charges (where applicable).

Insurance

Thahab takes responsibility of your order up to the time it has been delivered to the mentioned address. After the order is delivered, the responsibility passes on to you or to the recipient to whom the package has been delivered (in case of gifting).

4 HRS ESTIMATED RESPONSE TIME

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