Delivery

    Delivery Policy

    At Thahab, we strive to deliver your purchases in excellent condition as seamlessly and quickly as possible. Same day delivery is available for Kuwait residents for orders placed before 4pm on a business day. The order will be delivered the next business day if placed after 4pm. We deliver to GCC countries within 2-4 days of order confirmation and to the rest of the world within 5-7 days. DHL is our shipping partner for international destinations and you will be able to see the estimated delivery date for your destination at checkout.

    Delivery Information

    We request that you provide accurate addresses and appropriate landmarks for successful delivery to your location. You’re also requested to collect your order and sign for it (or have someone do it for you) after its reception on the designated delivery day.

    Deliveries in Kuwait

    Same-day delivery is available in Kuwait for orders placed before 4pm (except Fridays and Saturdays). Orders placed after 4pm on business days will be delivered the next day. Orders placed on Fridays and Saturdays will be delivered the next business day. Shipping is free for orders above 200 KD, and a small shipping fee of 5 KD is applicable for orders that don’t meet the specified order value.

    For a hassle-free delivery, please be present to collect your order on the designated day of delivery. If you fail to receive your order after two delivery attempts, we will cancel the order, deduct appropriate shipping charges and refund the rest to the original source of payment.

    International Deliveries

    We deliver worldwide in partnership with DHL. We can also ship to P.O. boxes and hotels internationally. Shipping is free for orders above 200 KD. If your order value is less than 200 KD, shipping charges will be added to your bag during checkout. We don’t charge any taxes or duties but you might have to pay them during delivery to the DHL person, if customs have been charged in your country.

    Please coordinate with DHL for successful delivery; if you fail to collect your order during delivery, we shall cancel the order and refund the order value after deducting appropriate shipping and duties charges (where applicable).

    Order Tracking

    For international orders, you can track your shipment online using your order tracking number (which will be provided during order confirmation) on www.dhl.com. You can also track its progress under ‘My Orders’ in your Thahab account.

    Are the items available on the site genuine?

    Our products are carefully hand-picked from the best luxury retailers across the globe and our partners guarantee the authenticity of all products. For additional assurance, in some instances, you may receive authenticity certificates from brands along with your purchases.

    Cancellations & Modifications

    In case you choose to cancel your order before dispatch, we will refund the entire amount to the original source of payment. You can cancel a part of your order (amount will be refunded) or modify your order for size or shipping details before it is dispatched. Post-dispatch, you will not be able to cancel or modify your order. However, if you wish to return an order after receiving it, you can place a return request. Please note that returns are refunded excluding shipping and duties charges (where applicable).

    Insurance

    Thahab takes responsibility of your order up to the time it has been delivered to the mentioned address. After the order is delivered, the responsibility passes on to you or to the recipient to whom the package has been delivered (in case of gifting).

    4 HRS ESTIMATED RESPONSE TIME

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