Terms & Conditions

    Intro

    Welcome to Thahab.com, your online portal to all things luxury & lifestyle. We hope you enjoy shopping on our website.

    Thahab is owned and operated by Thahab.Com Co. L.L.C. and Thahab for the Trade of Jewelry, Precious Stones and Metals Co. L.L.C., for its own benefit and the benefit of its affiliates and subsidiaries.

    We recommend a perusal of the Terms & Conditions (T&C) on Thahab before the use of its services. The terms and conditions are subject to change from time to time without notification. We request that you check them often for updates. If you don’t wish to comply with any of the listed terms, you may not use the website. Once you place an order on the website, you accept the latest terms and conditions listed on the site. Please note that changes made in the T&C after you’ve placed your order will not be applicable to your order unless the law enforces it.

    Eligibility

    Thahab is free for use to anyone who is at least 18 years of age, can make a payment through one of our accepted payment methods and agrees to the Terms & Conditions listed on the site. Thahab website and services are for personal and gifting use only and their use for commercial purposes is not permitted. Thahab reserves the right to refuse services if it suspects commercial or illegal use.

    Registration

    Thahab allows you to shop as a guest on the website but to avail its benefits in entirety, you are requested to register on the website. During registration, you are required to provide true information about yourself in all respects. In case there’s a change in the details, please update them immediately on concierge@thahab.com.

    After registration, it’s your responsibility to keep your account details and password confidential. Thahab support services will never ask you for a password. We are not liable for any loss suffered as a result of misuse of your registration details. Should you believe that there has been a breach of account security, please contact us immediately.

    By registering or placing an order on the website, you confirm that you meet the eligibility criteria described above and that all the information you’ve provided to us is true. Since commercial use of the site is not permitted, commercial entities are not allowed to register with us. If Thahab suspects that any of the information provided by you is untrue or inaccurate, it reserves the right to deactivate your account.

    Orders

    By placing an order on Thahab, you confirm that all the details provided by you are true and that you meet the eligibility criteria listed in the T&Cs.

    When you place an order on the site you agree to buy the bag items at the price indicated including any shipping fee, taxes and duties wherever applicable. While we strive to ensure that all details and prices listed on the website are correct, there may be instances of erroneous information. In case we find a fault in the pricing of items you’ve ordered, we will give you an option of cancelling the order or reconfirming it with the correct price. If you choose to cancel the order, the full amount will be refunded to you within two weeks.

    You can’t reserve an item on Thahab. However, you may place an advance order for certain items that are available for pre-order. Pre-orders require advance payment to ensure that you receive the item on priority. If for any reason, we are unable to deliver the pre-order merchandise, we will refund the entire amount to the original source of payment within two weeks.

    If certain items are not in stock and you have registered for their arrival notification, we will notify you about their arrival via e-mail within 48 hours of the products being active on the site. In rare instances, a product may be available when you place an order but sold out by the time we process the order. We shall notify you if this happens and promptly work to resolve the matter.

    After placing your order on the site, please check the details to ensure that the items listed are correct in terms of size, color and quantity. You’re solely responsible for the information provided in the order.

    Orders placed on Thahab are subject to acceptance and availability. Orders will be rejected in instances of ineligibility, inability to authorize payment, suspected fraud, shipping restrictions and stock availability. Thahab holds the right to reject an offer of purchase at any time at its own discretion.  

    Receipt and confirmation of your order will be acknowledged by e-mail. Only Thahab has the authority to confirm the acceptance of your order. The client will not hold Thahab liable for any damages whatsoever should Thahab be unable to fulfill an order, in whole, in parts, or correctly.

    Payment

    You can currently make a payment on Thahab using either a debit or credit card. We accept all major cards (Visa, MasterCard, Diner’sClub). Please note that we don’t support payments through Paypal.

    Your card is charged after you place an order on the website. When you use a card to place an order on Thahab, you validate yourself as its owner or confirm that you have been authorized by the owner of the card to use it. All card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, Thahab will not be liable for order cancellation.

    Thahab reserves the right to decline orders without liability to you where it believes that payments are not authorized, the payment method is invalid or where it thinks you are not authorized to use the payment method.

    Thahab takes transaction security very seriously. We do not store your card or payment details anywhere. Our transactions are processed through Knet and Cybersource through NBK (National Bank of Kuwait) that encrypt your card data in a secure environment. We also use advanced server security software with SSL encryption to provide a secure transmission of your card details. Trusted, legally authorized partners are responsible for ensuring that your payment details remain secure during the transaction.

    We take utmost care to keep your payment details secure however, complete security is in no way guaranteed and we we cannot be held liable for any loss you may suffer if a third party obtains unauthorized access to the data you provide when accessing or ordering from the site.

    Currency

    Although you can view currency conversions on the website while shopping, they are just indicative of the latest exchange rate. All transactions at checkout occur in Kuwaiti Dinar (KD). If your debit/credit card is not denominated in KD, the final amount will be charged based on the applicable exchange rate on the day your payment card issuer concludes the transaction.

    Returns & Exchanges

    Thahab allows you to cancel or return your order provided the cancellation is made before dispatch and the returns comply with the Return Policy.

    Return policy

    If you’re dissatisfied with your purchase please place a return request via email at concierge@thahab.com. All returns should be requested on via email before you ship the item(s) back to us. This allows us to process your return request quickly. If you send us your items without placing a return request via email and receiving our approval to review the Return Request and send the product to us, we will be obliged to ship the item(s) back to you.

    Kindly ensure your items are returned in original condition. Returns that do not comply with our policy will not be accepted and will be sent back to you. Our return policy adheres to Kuwait Consumer Laws.

    • All items should be returned in their original packaging.
    • Return items should be unused, unaltered and in pristine condition with all tags attached. Returns that are damaged, soiled, used or returned without their original tags will not be accepted and shipped back to you.
    • Most items can be returned within 14 days, however, there are exceptions (mentioned below).
    • For Evening wear, Shoes, Jewelry, Accessories, and Sunglasses, the Return Request must be placed within 24 hours.
    • For high-value items, the Return Request must be placed within 24 hours.
    • Customized and refurbished items can’t be returned.
    • Perfumes, make-up, cosmetics, skin care, lingerie and swimwear once purchased, can’t be returned.
    • Return should be made through the same shipment service as for the original delivery (DHL for international orders or Thahab Logistics for orders in Kuwait).
    • Returns should be made from the location where they were received; in case you’re returning your shipment from a different location, please contact our Thahab concierge and place a request.

    If you have any questions about the returns process or wish to inquire about the eligibility status of your order, please do contact us via telephone at +965 97357777 or drop us a line at concierge@thahab.com.

    SHOES

    Shoes should be tried on a carpeted surface and be returned in their original condition. There shouldn’t be any damage to the sole of the shoe. Return Requests for shoes must be placed within 24 hours.

    BEAUTY & SKINCARE

    Please note that perfumes, make-up, cosmetics, skin care items etc. are non-returnable.

    LINGERIE & SWIMWEAR

    Products like bras, briefs, swimming trunks, swimsuits and bikini bottoms etc. can’t be returned.

    TECHNOLOGY

    Technology products should be returned in the original packaging with all the accessories and warranty cards received with them. Items returned without their original seals as they were delivered will not be accepted or reviewed for returns.

    Damaged goods

    If you receive a damaged item, you can return it for a full refund. On reception of a damaged item, please contact our Thahab concierge immediately for assistance at concierge@thahab.com, or call +965-97357777. Please include pictures of the damaged item when writing to us to help us solve the problem quickly.

    Repeated Returns

    We offer an easy return policy and monitor the number of returns made by customers. Accounts with recurrent returns will be flagged, denied requests or deactivated at Thahab’s discretion.

    Return Process

    Items can be returned by requesting a return via email at concierge@thahab.com.

    All returns should be requested via email before the shipping of the item(s) to us. This allows us to process the return request quickly. If you send us your items without placing a return request to us via email and receiving a confirmation that we can review your request, we are obliged to ship them back to you.

    Your item(s) will be checked upon receipt by Thahab to ensure they meet our return conditions and you will be duly notified if the return request has been approved or denied.

    You can determine the eligibility of your item(s) for return by contacting our customer service team via email or telephone at +965 97357777. The team will be able to inform you whether or not the item(s) are eligible for return or if the return period for the item has expired.

    Exchanges

    Thahab currently doesn’t offer an option of exchange. If you would like a new product in place of your return, we suggest you place a new order.

    Refunds

    Your refund will be credited to the original payment source and will exclude shipping costs (with the exception of damaged items). Customs duties and taxes are also non-refundable. Please note that returns will be submitted through the same customs procedures, therefore are applicable for duty and tax again.

    Intellectual Property Rights

    All content on the website is owned by Thahab. Everything including text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software (including the presentation and compilation) is protected by international copyright laws as well as by relevant laws concerning copyright, authors’ rights and database right laws.

    Except where explicitly stated to the contrary, all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on the website are in no way associated, linked or affiliated with us. Any trademarks/names featured on the website are owned by the respective trademark owners.

    Your use of the site and its contents does not allow you to reproduce, duplicate, copy, sell, resell, access, modify, or otherwise exploit, the content in full or in part, for any purpose without our prior written consent. You can use the content only when explicitly authorized by Thahab or its third party licensors in writing. Any reproduction or redistribution of the content is prohibited and may result in civil and criminal penalties.

    Content

    Besides what is mentioned in the Intellectual Property Rights, content constitutes all photographs, images, sounds, audio, video or text on this site. Thahab tries to ensure that all the information on the site is accurate; however, Thahab doesn’t guarantee that the information is error-free. Thahab also doesn’t guarantee its immunity to viruses or other harmful components. It’s suggested that you have an updated anti-virus software when browsing the website.

    Thahab hosts and sells designer labels from around the world, however, it doesn’t associate with the views of the designers, labels or any third party vendors. Views expressed in the articles or videos on Thahab solely belong to the author/people in the video and don’t have a bearing on Thahab’s views.

    If you post or comment on Thahab you are solely responsible for the content. By posting or commenting on the site, you grant Thahab all rights to republish and repurpose the content in all kinds of media. Thahab also holds the right to delete or not publish any comment that it deems inappropriate.

    Linking & Third Party Sites

    You may link our website but only in a lawful way and without damaging our reputation. If Thahab considers the linking inappropriate and asks you to remove it, you must do it right away. Thahab holds the right to withdraw the linking permission at any time.

    Thahab holds no responsibility for all the third party content it hosts on its website. The sites are only for consumer convenience and we are not accountable for the accuracy of their content. We have not evaluated or examined the content of these websites and are in no way responsible for any loss or damage caused by these resources. You’re requested to review the terms and conditions and privacy policy of these external websites before using them.

    Communication

    You agree to be a part of the communications Thahab sends across in any form or media. While registering on the website you agree to receive all promotional communications sent forth by us. You are free to opt out of these e-mails by clicking on the unsubscribe link embedded in the communication.

    No Warranty

    Thahab.com does not warranty the reliability or accuracy of any information including images, content, audio, music etc. provided on or through the use of the site. We don’t assure that the site is without errors or that its use is steady and undisturbed. When using the website you confirm that you use it at your own risk. If you download any content from the website, you do it at your own risk. You are solely responsible for any damage or loss caused by downloading of any information from the website or third party links.

    The website may lack data integrity and be vulnerable to delays. The website may also be unavailable for use from time to time due to maintenance or development work. When using the website, you agree that Thahab.com is under no obligation to provide help and support for the website. You also agree that you use the site at your own discretion and risk, and Thahab.com can bar you from using the website at any time.

    Privacy Policy

    At Thahab, we respect the privacy of our users and our detailed Privacy Policy states how we use, collect, store and share the data provided by you. By visiting the website or supplying personal information to Thahab you agree to the terms listed under the Privacy & Cookie policy of this website. We update this policy from time to time and it is your responsibility to check on the updates to be in the know of the latest policy applicable to you.

    Data collected by us

    Your personal information is collected by Thahab when you interact with us in any way. This information may originate from anywhere ranging from placing an order on the website to clicking on an advertisement we posted somewhere. You are subject to the terms documented under the website’s Privacy Policy when you engage with us on any media. We may also receive information about you from third party sources with whom we have a business relationship.

    The information we collect includes:

    • The personal details provided by you when placing an order, for example – name, e-mail address, contact number, home address, shipping and billing address.
    • The details your computer or mobile device provides us when you interact with us – your IP address, the internet browser you’re using, the duration of your visit on the website, the page you clicked to land on Thahab, cellphone IDs, location etc.
    • Details such as search criteria, order history, order preferences, sizing etc. are also stored, to give you a more personalized shopping experience.
    • We may also record or monitor calls received from you or made by us to you. We do this for quality and training purposes to make your shopping experience on Thahab seamless.

    Cookies

    A “cookie” is a text file that websites send to visiting computers/devices to identify the visiting computer/device. Thahab uses cookies to collect information about your use of our online services. Cookies help us in tracking who you are and your engagement with our website. This helps us provide you a customized shopping experience on Thahab.com.

    How customer data is used by us

    We use the information provided by you and your device (mobile/computer) in accordance with the terms stated in this policy.

    We use it to:

    • Register you as a user on our website
    • Communicate with you
    • Provide products, services and information you require
    • Manage your user account
    • Target advertisements
    • Process delivery, purchases and returns
    • Deliver product offerings in-sync with your interests
    • Record order history
    • Help you keep in touch with us on all media channels
    • Protect you against scams and unauthorized transactions
    • Gain insight and feedback about services
    • Monitor user behavior
    • Enforce our Terms of Use
    • Comply with legal requirements

    How customer data is shared by us

    We may share your information with third party business partners or entities whom we believe trustworthy. We may share your data with third-party organizations to provide you an interest-based shopping experience on the website. We may pass your information to data processing companies, ad-serving agencies, research students, universities, research and development organizations, regulatory bodies, government and law-enforcement agencies.

    We collect information about traffic, clicks, visits and other commercial information which we may transfer to third parties without disclosing your personal information (you will be anonymous).

    We may also allow information access by a third party to help us source the right products, improve the product recommendation engine, target our marketing campaigns effectively and create relevant content. It may be used to provide more customized marketing via phone, email, SMS or any other means (electronic or otherwise) and you agree to these terms by using the services on the website.

    How safe is my data

    Every piece of information received by Thahab is encrypted with Secure Socket Layer (SSL) which encrypts your information while it is being delivered to us, to prevent unauthorized use of your information. We keep our security system updated and strive hard to safeguard your data at all levels. However, since data transmission on the internet is never absolutely secure we don’t guarantee the security of the data transmitted by you on our website.

    Your information

    You provide Thahab.com every right to use the information provided by you (directly or indirectly) for promoting and operating the site in agreement with the terms and conditions listed on the site.

    Membership Termination

    Thahab reserves the right to withdraw, limit or terminate your use of the website without any notice or citation of reason.

    Limitations & Liabilities

    We accept liability for death and injury caused due to our negligence or that of our employees. However, we are not responsible for losses that arise in the absence of our negligence. We are also not liable for failure to meet any of our obligations listed under the T&C when the failure is due to reasons beyond our control.

    Manufacturing Defects

    Certain products purchased from Thahab have a manufacturer’s warranty and are hence replaceable under the warranty. Please contact our Thahab concierge immediately if you believe that the product you received has a manufacturing defect.

    Cancellation

    You have full rights to cancel your order on Thahab before your order is dispatched. We will process a full refund in that case. However, if you wish to cancel your order after it has been dispatched, wait for its delivery and follow the return process.

    Pricing Policy

    Prices of products listed on the Thahab website are exclusive of all shipping costs, duties and taxes. However, the price of the item along with the shipping charge will be displayed at the checkout. Shipping charges are determined based on the size of the order and the country it is being shipped to.

    Customers making a purchase from countries marked Delivery Duty Unpaid (DDU) will be charged for the import duties invoiced to them via DHL. We suggest that you inquire about the final price of goods after they arrive at your destination from your local customs office, before making a purchase.

    Thahab gives you an option of selecting your preferred currency on the website; however, these prices are just indicative of the exchange rate. The final transaction occurs in Kuwaiti Dinar (KD) and if your debit/credit card is not denominated in KD, the final amount will be calculated based on the applicable exchange rate on the day your payment card issuer processes the transaction.

    Promotion Codes

    Thahab occasionally runs promotions and you may receive a promotion code via e-mail or through other advertising sources.

    Please note that these promotional codes are non-transferable and can’t be redeemed for cash. Each code has an expiry date, which is usually stated in the details of the promotion and cannot be used in conjunction with any other promotion code or offer. Only one promotion code can be used per order.

    When a promotion code is applied to an order, the discount value is distributed across all the items. So, if you return an item from such an order, the refund will amount to the price paid by you after the discount. The discount will not be refunded.

    No Commercial Use

    The content on Thahab is strictly for your personal use. You can’t use it for any commercial benefit. This site, or any of its content shouldn’t be used to further any commercial purpose.

    Delivery

    Thahab strives to deliver your purchases in excellent condition as quickly as possible, but it is to be noted that the delivery times mentioned on the site are only estimates. We aim to deliver your order within 30 days from the date of order acceptance, however we take no responsibility of the time taken at the customs office of the destination country.

    Thahab will inform you immediately if delivery is delayed due to any reason beyond our control. And if the delay is beyond reasonable time, you may choose to cancel your order and we will refund the entire amount to you.

    Insurance

    Thahab takes responsibility of your order only until the time it has been delivered to the mentioned address. After the order is delivered, the responsibility passes on to you or to the person to whom the package has been delivered (in case of gifting).

    Deliveries in Kuwait

    Same-day delivery is available in Kuwait for orders placed before 4pm (except Fridays and Saturdays). Orders placed after 4pm on business days will be delivered the next day. Shipping is free for orders above 200 KD, and a small shipping fee of 2 KD is applicable for orders that don’t meet the specified order value.

    If you fail to receive your order after two delivery attempts, we will cancel the order, deduct appropriate shipping charges and refund the rest to the original source of payment.

    International Deliveries

    We deliver worldwide in partnership with DHL. We deliver to GCC countries within 2-4 days of order confirmation and to the rest of the world in the minimum time possible. PO boxes and hotels are also serviceable.

    Shipping is free for orders above 200 KD. If your order value is less than 200 KD, shipping charges will be added to your bag during checkout. We don’t charge any taxes or duties but you might have to pay them during delivery to the DHL person if customs have been charged in your country.

    Please coordinate with DHL for successful delivery. If you fail to collect your order during delivery, we shall cancel the order and refund the order value after deducting appropriate shipping charges.

    User Generated Content

    When commenting, writing feedback or a review on Thahab you take full responsibility of the information you provide. By posting on the website or other media platforms associated with Thahab, you give us full rights to use the content as we deem fit. Thahab also reserves the right to delete or remove any content posted by you if it considers it inappropriate.

    Site Usage

    By agreeing to the Terms & Conditions listed on Thahab, you confirm that you’ll not make an attempt to damage or impair the website. You also confirm not to use the site for any fraudulent or unlawful activities. Thahab reserves the right to terminate your use of the site or take other appropriate action if it suspects that you have breached the terms indexed in the agreement.

    Product Information

    We have made every effort to display accurate information of our products on the website. However, as screen settings vary, we can’t assure you that your monitor’s display of the colors will be completely accurate. Thahab isn’t liable for inaccurate information conveyed about the products due to technical errors.

    Customer Rights

    Certain customer rights are granted to you when you use Thahab. They enlist:

    • The right to receive satisfactory products when you order from the website
    • Right to cancel an order before it is dispatched
    • The right to return an order within the specified window of return (Refer to our Return Policy) and claim a refund if it is not damaged or defective

    The terms and conditions listed on Thahab don’t intend to violate these rights.

    Indemnity

    You agree to indemnify Thahab.com and all associated with it against all damages, costs, claims and expenses, including legal fees, originating from the use of the website or your breach of any of the terms listed on the website.

    No Waiver

    Even if we take no action against you when you breach the terms listed in this document, we still reserve the right to take necessary steps in any other situation when a breach is made by you.

    Entire Agreement

    You confirm and agree that the Terms & Conditions listed here constitute a complete agreement between us and supersede all earlier agreements that might have been there between us.

    Severability

    All sections of the Terms & Conditions operate independently of each other. If a court of law declares one of them to be unlawful, the remaining sections will still remain valid and enforceable.

    Governing Law

    The Terms on the website are governed by the federal laws of Kuwait. Your use of Thahab.com and any purchase made by you will be governed by the laws of Kuwait. All disputes arising hereunder are subject to the exclusive jurisdiction of the courts of Kuwait.

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